Refund policy

Return and Refund Policy

At Vogue Valmont, we want you to feel confident in every purchase. If something isn’t right, we’re here to help with a simple and transparent return and refund process.

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1. Return Eligibility

To be eligible for a return, items must:

• Be unused, unworn, and in original condition  
• Have all original tags and packaging intact  
• Be returned within the specified return timeframe  
• Be approved by our team before being shipped back  

We reserve the right to reject returns that do not meet these conditions.

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2. Return Timeframe

You may request a return within 5 days of receiving your order. Requests made after this period may not be accepted.

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3. Refund Process and Timing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to your original payment method within 5–7 business days.  
• Depending on your payment provider, it may take additional time for the amount to reflect in your account.

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4. Exchange Options

We offer exchanges for size or product issues, subject to availability. If you need an exchange, please contact us at voguevalmont@gmail.com, and we will guide you through the process.

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5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof. We will arrange a replacement or full refund at no additional cost to you.

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6. Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased on sale or during promotional offers (unless defective)  
• Customized or made-to-order products  
• Items that show signs of use or damage after delivery  
• Size-related returns where the correct size was delivered (please refer to our size chart before ordering)

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7. Return Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping cost.  
• For all other returns, customers will be responsible for the return shipping charges.

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8. Order Cancellation 

Orders cannot be cancelled once they have been processed or shipped.

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9. How to Initiate a Return

To start a return or exchange, please contact us at:

Email: voguevalmont@gmail.com  

Include your order number and reason for return to help us process your request faster. Returns should only be shipped after receiving confirmation and instructions from our team.

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We are committed to providing a fair and smooth experience for every customer. If you have any questions, feel free to reach out—we’re always happy to help.

Effective Date: April 27, 2026